Opportunity: The Access Collaborative is a consortium of INGOs, co-led by PATH and JSI, that work together to safely distribute Pfizer’s new self-injectable birth control called DMPA-SC (brand name Sayana Press) across the world. Through their own organizations, as well as through partner organizations, the Access Collaborative tracks the supply, distribution, and uptake of DMPA-SC in all 20-something countries they currently operate in. The dashboard they used to track this data, however, was not being used or updated much, largely because of usability and workflow issues. Our team’s task was to redesign the dashboard to better fit country teams’ needs and tacitly encourage them to utilize it more.

Year: 2021

Role: Creative director

Process: Since this project was conducted during the early stages of the COVID-19 pandemic, all work was done entirely remotely. My design colleagues and I first conducted workshops with the PATH and JSI teams (including country DMPA-SC teams) to understand their data goals, needs, and overarching workflows. We then began an intensive research process with all the priority country teams – five countries in total – by conducting interviews with a variety of different actors and stakeholders involved in each country’s unique data workflow. We spoke to 40 people across 21 organizations for this research. We collected and synthesized all these needs – both global as well as country level – and workshopped with the Access Collaborative teams to redesign a more effective data collection and reporting workflow.

Outputs: We provided the team with a behavioral breakdown of roles and workflows for DMPA-SC data, and translated these insights into a data dashboard mockup, with clearly delineated data categories and interaction options. Our final deliverable was a detailed product vision guide for data workflow and dashboard redesign for the PATH and JSI teams, including a set of mocked-up screens.

The Access Collaborative team took our recommendations to heart and built out their new dashboard based on our mockup screens, and country teams are using it today!